Automotive Consumer Action Program (AutoCAP)
Helping Consumers and Dealers Communicate
What is AutoCAP?
The New Mexico Automotive Dealers Association (NMADA) and our member dealers care about the consumers who purchase vehicles from our dealerships. We understand that an automobile purchase is a big investment and if you have a problem with your vehicle or the services performed on it, your dealer wants to know and NMADA is here to assist.
The Automotive Consumer Action Program (AutoCAP) is a free, easy-to-use public service designed to help facilitate communications between you and your dealership when a dispute arises. This free service that NMADA dealer members voluntarily participate in is designed to improve dealer/customer relations by providing a fair and equitable review of motor vehicle disputes involving participating dealers.
Many automotive disputes result from a lack of communication.
If you do have a question or problem, follow these simple steps:
Step 1
Most problems can be solved by working directly with your dealership. Dealership employees want to retain satisfied customers and should be happy to help resolve your concerns. Always speak to someone in authority at the dealership. If the problem involves a sales transaction, speak to the sales manager; if service is unsatisfactory or the problem involves a defect in the vehicle, contact the service manager. If you are still dissatisfied, ask to see the customer relations manager, general manager or dealership owner.
Step 2
If a satisfactory solution can't be reached and the problem is with the vehicle itself or with service provided by the manufacturer, contact the appropriate national, zone, or distributor customer relations office.
This information should be in your owner's manual; if it isn't, your dealer should be able to provide it.
If you are still not satisfied…
Step 3
Be prepared to provide the following information:
- Vehicle information (make, year, model, mileage, etc.)
- The nature of the problem (sales, service, warranty, advertising, etc.)
- A brief description of the problem
- The action or solution you think is fair
